AFTER SALES SERVICE

How does the Samshield after-sales service work?

In case of violent impact on your helmet we suggest you to send it back to Samshield’s workshop.

When received it will be totally checked in order to determine if it’s really damaged.

Depending on the damage observed we will propose:
• either to replace damaged parts* (40.00€)
• either to proceed to a full exchange of the helmet at a special price (a quotation will be proposed).

Obviously Samshield helmets have a one year warranty in case of defect.

*This is a service which is proposed for the 5 first years** of a Samshield helmet. This is not a warranty. This package includes time spent, spare parts and freight charge.

**Due to evolving helmet standards, technologies and the potential for unseen material deterioration, it’s recommended that you replace your helmet every five years.

For more information about Samshield services, contact our team by email, by phone at 03 44 84 29 56 or via the contact page

Send back your helmet to the Samshield workshop

To send back your helmet to the workshop in order to be checked and/or repaired, please complete the Order Form downloadable below and join it with your helmet.

ATTENTION: For the United States and the Canada, please fulfill the order form and send it to the following email address: info@n1ellc.com

We will contact you shortly to let you know how to send your helmet to the workshop.

ATTENTION: For the Australian customers, please fulfill the order form and send it to the following email address: contact@samshield.fr
We will contact you shortly to let you know how to send your helmet to the workshop.

CLICK HERE TO GET THE FORM

 

Please send back your shipment to the address below:

Samshield
PAE du Haut-Villé
10, Avenue du Beauvaisis
60000 Beauvais
France

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