CUSTOMER CARE

Riderzon is committed to the best possible experience for all our customers. On this page you will find our various terms & conditions, returns policies, and much more. Riderzon is proud to feature some of the finest equestrian apparel, horse tack, helmets and equestrian equipment brands.

Contact Us
 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

561-359-3112

or send us an email to:

info@riderzon.com

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RETURNS

Shipping Policy

All orders are shipped within 48 hours of the order and shipping is always FREE!

 

Return & Exchange Policy

Return & Exchange Policy

Return unworn and undamaged merchandise for a full refund or exchange within 15 days from the delivery date for clothing and 30 days from the delivery date for all Arion products.

All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags, and dust bags. When trying on boots, please ensure soles do not get damaged.

RIDERZON reserves the right to deny a refund if the merchandise does not meet policy requirements.

For any questions, please contact: info@riderzon.com

FAQ
 

Do you provide International delivery?

 

At this time we do not provide International delivery. If you live in Canada or Mexico please give us a call at  561-359-3112 and we can see about shipping your order.

 

How do I return an item?

 

Please send us an email at info@riderzon.com with your order number, your full name, your phone number and a picture of your requested return item. We will then send you a return label. For further terms and conditions please review our return policy above.

 

What is your returns policy?

 

See Above!

How do I track my order?

 

You can track your order by reviewing your confirmation email and clicking "Track Order." From there you will be able to view where your purchase is at in our process and be able to access the shipping number once the items ship.

 

 

What are your delivery options?

 

FREE!